How to support someone with mental health problems

Tips for talking about mental health

  • 1. Focus

    Try and find an open and non-judgemental space with no distractions

  • 2. Be Patient

    Let them share as much or as little as they want to, at their own pace without any pressure

  • 3. Listen

    Don’t try to jump in too quickly with your own diagnosis or solutions

  • 4. Open Ended Questions

    Keep questions open ended, such as “why don’t you tell me how you’re feeling?” rather than “I can see you need help”

  • 5. Advise

    Talk about wellbeing, point them in the direction of our website tools for self-help and other useful techniques

  • 6. Respect & Understanding

    Listen carefully to what they tell you, show you understand how they feel and respect their feelings

  • 7. Support

    Offer them help in seeking professional support and provide information on ways to do this, which could include our website or offering to go to see their GP with them

  • 8. Know Your Limits

    If you think they need urgent help which is beyond your capabilities, signpost them to the most appropriate support from our website